Data protection

Data protection

Data security on the Internet

The World Wide Web is a publicly available system. Each time personal information is voluntarily disclosed online, this is done at your own risk. Your data can be lost on the way or get into the hands of unauthorized persons. 

Phishing 

Phishing attacks use fake e-mails and websites in an attempt to obtain your personal data, such as passwords or other sensitive information. We will never send you an e-mail or text message requesting highly confidential personal data – such as your bank details, credit card number or password – under false pretences (e.g. expiry of an insurance policy). Further information about phishing e-mails and how you can protect yourself can be found, for instance, at help.gv.at  (German only). 

Hyperlinks

By using the hyperlinks on the VIG website, it is possible to visit other websites not operated by VIG. Such websites contain information from independent third parties that could be useful and interesting to our website’s visitors. Please note that the respective operators of these websites are solely responsible for their design and contents. VIG assumes no liability whatsoever for such website operators or the information provided by them.

Technologies used

The website of Vienna Insurance Group uses a variety of technologies to provide you with the greatest possible convenience and up-to-date information. 

For more information on cookies that we use on our website based on your consent, please refer to the chapter Cookies.

Use of JavaScript 

JavaScript programs are simple programs that are downloaded from a server to be executed in your browser and allow us to make using our site easier. For example, we use JavaScript to improve the display options for our website, for navigation between individual pages, and to simplify entering information into contact forms. 

You can prevent the use of JavaScript by adjusting your browser settings accordingly. This will considerably limit the functionality of our website that is available to you. 

No other forms of active content (Java applets and ActiveX controls) are used on our website. 

Cookies

What are cookies? 

Cookies are small text files saved on your device by websites that you visit. These files contain information about the user and the website. Cookies have various purposes. The most frequent use is to recognise you when you return to a particular website, although webshop shopping baskets also use cookies.*

The permissibility of cookies is regulated by section 96(3) of the Austrian Telekommunikationsgesetz (Telecommunications Act) 2003.*

(*Source: www.argedaten.at)

Why do we use cookies?

In order to provide attractive, personalised services and make improvements to our website, we collect and store information on the way in which you use our site. For example, we use cookies to analyse the behaviour of visitors to our website, in order to personalise individual pages and to ensure that registered users remain logged in during their visit. We do this by means of small text files – cookies – which are saved on your device. These cookies are totally secure and do not contain any sensitive information.

Cookie Management - CommandersAct 

We use the "CommandersAct Consent Management Platform" to obtain, manage and document cookie consents. The operator of this platform is "Fjord Technologies" in France.

To change your cookie settings, please click on this link: Cookie Settings

What types of cookies does the Vienna Insurance Group use? 

Subsequently, you will find more information about the cookies used, including the purpose of use, name and retention period.

Essential cookies:

These cookies are necessary to safeguard the basic technological functions of this website, so they cannot be deactivated. If you would still like to deactivate these cookies, you must also change your browser settings. However, if you do this, we cannot guarantee that the website will function properly.

  • Fonts.net Webfont: This service is used to display additional fonts correctly on the website.
  • Google Recaptcha: This service is used to perform security checks and prevent bots from misusing input fields on the website.
  • Euroland: This service is used to embed interactive tools from the Euroland platform on the website.
    • Name: jStorage, jStorage_update; purpose: store share data to make the charts and graphs load faster; retention period: persistent
    • Name:  ga:clientid; to initiate Google Analytics; lifespan: persistent
  • CommandersAct: 
    • Name: TC_PRIVACY_CENTER, TC_PRIVACY, TCPID, purpose: CommandersAct functionality; retention period: 12 months

Functional cookies: 

These cookies are necessary if you want to make full use of the functionality of the website. For instance, such cookies allow you to watch video content on our website.

Analytical and targeting cookies:

We use these kinds of cookies to collect useful information on how visitors use our website. This enables us to constantly improve the site and to display tailored offers and content.

  • Google Analytics*: This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). 
Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. 
In case of activation of the IP anonymization, Google will truncate/anonymize the last octet of the IP address for Member States of the European Union as well as for other parties to the Agreement on the European Economic Area. 
Only in exceptional cases, the full IP address is sent to and shortened by Google servers in the USA. 
On behalf of the website provider Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage to the website provider. 
Google will not associate your IP address with any other data held by Google. 
You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of this website. 
Furthermore you can prevent Google’s collection and use of data (cookies and IP address) by downloading and installing the browser plug-in available under https://tools.google.com/dlpage/gaoptout?hl=en-GB.

    Further information can be found in the Google Analytics Terms of Service & Privacy.

    Please note that on this website, Google Analytics code is supplemented by “gat._anonymizeIp();” to ensure an anonymized collection of IP addresses (so called IP-masking).

    * Source: www.datenschutzbeauftragter-info.de

Consent to data transferral and use by Google 

By using our services, you consent to the processing of data about you by Google in the manner and for the purposes set out here. Please note that Google has its own privacy policy that is independent of ours. We do not assume any responsibility or liability for Google’s policy or processes. Please familiarise yourself with Google’s privacy policy before you use our website. 

Google Inc.’s relevant privacy policy can be found here: https://policies.google.com/privacy 

In addition, we give you the option to adjust your settings for the use of cookies and personalised content.

What advantages do cookies deliver for you? 

Cookies can be very useful for you, because they increase user friendliness if you visit a particular site several times. If you use the same device and browser for multiple visits to a particular website, the site can adapt the content in line with your interests and requirements.

What happens if you do not accept cookies? 

If you reject cookies, this influences the functionality of our website. This can mean that you are unable to use some functions and services. The browsers on PCs, smartphones and other web-enabled devices are usually configured to accept cookies. If you do not wish to use cookies on our or another website, you can change your browser settings. To do this, you should use your browser’s help function. For further information on the use of cookies, visit http://www.argedaten.at/php/cms_monitor.php?q=PUB-TEXT-ARGEDATEN&s=51778ngg (German only).

Contact 

We will gladly answer any questions you might have. Please call the following telephone number: +43 (0) 50 390 22000.

Data Protection Officer
Thomas Riegler
Schottenring 30
1010 Vienna
Austria
datenschutz(at)vig.com