Mission Statement

This mission statement is a main theme running through the way the Vienna Insurance Group understands itself and is a navigation for all employees in their workday routine.

VIG Mission Statement
  1. Our Vision

    We want to be the first choice for our customers. Our stakeholders see us as a stable and reliable partner. This enables us to consolidate our position as the leading insurance group in Austria, Central and Eastern Europe.

    • We adopt a long-term, customer-focused business strategy in our markets.
    • We invest for the long term and make a valuable contribution to the positive development of the insurance markets in which we operate.
    • We offer our customers peace of mind and reliability.
  2. Our Mission

    We stand for stability and competence in the field of risk protection. We use our experience, know-how and diversity to move closer to our customers. We see it as our responsibility to protect the values that matter to our customers.

    • We help our customers to enhance their financial stability and protect them against specific risks.
    • We see diversity as one of our strengths, and we share our experience and knowledge within the Group.
    • We build on our leading position by means of our performance-driven culture.
    • We focus on local customer requirements and unique regional characteristics.
    • We rely on local management to capitalise efficiently on market opportunities.
    • We manage risks and resources carefully and sustainably.
    • We keep our promises for the good of our customers, shareholders, and of society.
  3. Our Values

    • Diversity: Thanks to our presence in 25 markets, primarily in Central and Eastern Europe, we have an in-depth understanding of local circumstances. Sharing knowledge, ideas and experience within the Group is part of day-to-day operations. Diversity is one of our success factors and core values. In a way, it is part of VIG’s DNA.

    • Customer proximity: We have strong roots, both internationally and locally. Thanks to our local employees, we are more than familiar with the typical needs of customers in our different countries and markets. This allows us to offer tailored solutions and maximise customer satisfaction in all of our markets.

    • Responsibility: We draw on almost 200 years of experience to safeguard our customers’ futures as effectively as possible. A sense of responsibility and respect are always central to our relationships with our customers, business partners, shareholders and society as a whole.
  4. Our Promise

    We offer security and protection. As an international company with around 50 Group companies in 25 countries and about 25,000 employees, we stand for stability and expertise in the field of risk protection. Because we are committed to “protecting what matters”, it is our responsibility to treat the values that are close to our customers’ hearts with care and respect

    We enable customers to live a safer and better life: Protecting what matters.