Focusing on important issues
Identifying material topics
In order to assume responsibility, the Company must first know its stakeholders’ expectations. Doing this makes it possible to consider sustainability management from a strategic viewpoint and focus on material issues.
To ensure that VIG, with its many important social connections, did not lose itself in the broad area of social responsibility, the Group set out to involve major stakeholders in identifying the main social, environmental and economic issues for the Group. A multi-stage analysis process was initiated so that VIG’s social contribution cannot only be identified, but also checked for significance with stakeholders, amended and improved.
To begin the process, a list of potentially relevant CSR topics was prepared from the following sources: statutory requirements, criteria based on international standards, analysis of internal documents, reports by international peers and requirements for sustainability ratings. This was followed by an internal workshop where the individual issues were examined for relevance to Vienna Insurance Group and assigned to separate topic areas.
In the middle of September 2016, an online questionnaire based on this preliminary work was sent to internal stakeholders (employees, management) and external interest groups, consisting of large clients, distribution partners, investors, analysts, political stakeholders, NGOs, various experts, the media and suppliers. The questionnaire asked respondents to rank the collected topics in the topic areas according to their importance for future sustainability reporting, and then to rank the topic areas themselves. Major topic areas included “sustainable business practices”, “product and customer responsibility”, “dealing with the environment”, “dealing with employees” and “involving and developing society”, each with between two and six subtopics. Around 770 respondents took advantage of the opportunity to provide their opinions.
The results of the survey were entered into a materiality matrix (see chart below). One axis (stakeholder relevance) shows employee and external stakeholder results, and the other axis (business relevance) shows management answers. The colours indicate the topic area to which each topic belongs.
The linear distribution of topics in the matrix does not have any major outliers at the upper left or lower right, indicating close agreement between the weightings and priorities of management versus employees and external stakeholders. Both groups rated long-term stability and profitable growth in the “sustainable business practices” topic area as the most important issue for corporate social responsibility. Customer satisfaction took second place, followed closely by social and environmental factors in the business strategy.
Vienna Insurance Group considers the stakeholder survey and assessment of the materiality of topics to be the first step in the Group’s future development with regard to CSR. The materiality matrix provides important guidance for future direction.
Based on the materiality analysis described above, the economic, environmental and social impacts of the company were examined and re-evaluated in an impact analysis in the financial year 2018.
The process was guided by external experts and forms the foundation for further developing VIG's sustainability management. The starting point of the analysis was a structured, quantitative preliminary assessment of social, economic and environmental impacts, followed by a discussion of the results in an internal workshop for managers and individuals responsible for topics.
The topics identified by the materiality analysis and refined in the impact analysis form the basis for reporting. It considers those business-related issues that are important from the perspective of both internal and external stakeholders, as well as significant economic, environmental and social impacts of business activities.
In the course of this impact analysis, certain changes have been made to the materiality matrix of the past report:
- The topics "long-term stability and profitable growth" and "social and environmental factors in the business strategy" were specified as primary objectives of VIG sustainability management.
- "Compliance" and "respect for stakeholders" and "customer satisfaction" are self-evident, regardless of the material issues identified, and therefore are no longer listed in the matrix.
- The business relevance was still shown on the x-axis in the 2017 sustainability report and is no longer included in the matrix for 2018. Nevertheless, all topics in the matrix are fundamentally relevant for understanding the business development and thus for VIG as a whole.
The new matrix, including environmental and social impacts, now looks like this: