Corporate Respons­ibility

Customers

The focus is on the following areas:

  • provide the best possible protection and handle claims promptly to ensure customer satisfaction
  • offer products and services with environmental and social added value
  • use innovative products and services to satisfy customer needs, e.g. digital innovations
  • ensure data security

The measures and responsibilities are defined and assigned as follows:

  • develop more products with social or environmental added value (all Group companies)
  • continue developing innovative products and services (all Group companies)
  • continuously improve complaint management (Complaint Management)