Values – the roots that bind
Above all, the Vienna Insurance Group brand stands for trust and security for our customers as for our employees. In order to live up to these standards, a uniform code of ethics, our Code of Business Ethics, was prepared based on our mission statement and values.
The Code of Business Ethics is valid for all staff of Vienna Insurance Group in all management levels and functions, irrespective of the position of the individual within the Group.
Moreover specific guidelines and regulations may be valid for individual business areas or companies. These apply unrestricted and complementary to this Code of Business Ethics and do not suspend the fundamental values of the Code of Business Ethics.
Ever since its origins, the Company has been profitably managed on the basis of ethical values, now deeply rooted in the Vienna Insurance Group. The corporate behaviour of the Vienna Insurance Group toward its employees, customers and shareholders is guided by credibility and integrity, leadership in matters large and small, customer satisfaction, diversity and equal opportunity.
Credibility & integrity
Credibility and integrity are our top priority. Each one of us bears a personal responsibility for the highest standards of behaviour, credibility and integrity, which are to be taken as a given in every single aspect of our work.
Actions speak louder than words. All of our employees work toward the same goals, as is expected of them. We all lead through our expertise, creativity and teamwork.
Customer satisfaction & quality of service
We respect our customers, listen to their wishes, and understand their expectations. We strive to provide quality and service that exceeds our customers’ expectations.
Appreciation & respect
We treat each other with respect and are proud of the considerable benefits brought by a diversity of employees and ideas. In order to continue our success, we need to provide our employees with opportunities for training and development, helping them grow to meet new responsibilities.